Delivery & Returns
**Delivery Update 24th January 2023**
I'm currently backpacking Australia but I've worked some magic and am reopening my shop on Friday 27th January at midday GMT (early access on the 26th if you're on my mailing list). Order will close at 10am on Wednesday 1st February. Please note usual dispatch times will not apply (as I'm co-ordinating this from 10,000 miles away so next day dispatch isn't doable - sorry!). Instead, all orders will be dispatched by Tuesday 7th February and will be sent via 1st class tracked service with Royal Mail. Orders should arrive around the 9th-10th February but this is based on Royal Mail estimates and cannot be guaranteed.
No collection is available at this time I'm afraid. Personalisation is not available at this time. Please keep an eye out for email updates about your order.
I work to get your orders with you as soon as possible, however as Jessica Sian Illustration is made up of just me, I can't guarantee next day dispatch. I aim to dispatch orders within 1 - 2 working days, commission pieces have a 4 - 6 week processing time as I need to draw your lovely building!
This may be longer during busy periods but will be noted on the product pages if so. Please see below for postage estimates and add this onto the dispatch/processing time. If you have a special request or are up against the clock please get in touch and I will help if I can!
Delivery Prices for Prints
All orders are posted via Royal Mail 1st class signed for service. Delivery is free for orders £35 and over, delivery for orders under £35 is £3.
Estimated delivery times are as follows unless stated otherwise above:
- Standard Delivery (1st class) 3 - 5 working days
Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed.
*Unfortunately International delivery is currently unavailable* Sign up to my mailing list to be notified when this changes.
Delivery Prices for Commissions
All commission pieces are sent via Royal Mail special delivery. Delivery is £6.50 for commission orders under £35, £4.50 for commission orders between £35-£50, £3.50 for commission orders £50-£100 and free for commission orders over £100.
I really hope you love your piece as much as I do! However if that's not the case, I've outlined my returns policy below. It can also be found in my terms and conditions
Commissions and Personalised Pieces
Commissions and personalised pieces are made to order and customised to you, so unfortunately I'm unable to accept returns on these pieces unless faulty.
If your order isn't what you thought it would be, you are able to return it and request a refund within 14 days of dispatch. Please email email@example.com with a note of your order number and the items you are returning. Please then wrap the piece up securely (ideally in the original packaging) and return it to the address below:
Jessica Sian Illustration
6 The Dell
Please note that it is the customer's responsibility to arrange and pay for the return of unwanted products and to ensure they are returned in a saleable condition. Provided they are returned in a saleable condition your refund will be processed on receipt of the return. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.
In the unlikely event that your order should arrive damaged please email with your order number within 2 weeks of delivery and we will sort this out as soon as possible. You may be required to send photographs of the damage, please keep the original packaging.
If you wish to cancel your order please email with your order number as soon as possible. If you are ordering a commission piece and you cancel later than 24 hours after purchase work may already have begun on your piece. If this is the case a cancellation fee will be charged proportional to the work that has been done. If the piece is complete the full price will be charged.
If you wish to cancel a personalised print please let me know within 60 minutes of your purchase. I aim to dispatch print orders as quickly as possible so after this time your piece may already have been personalised and so a cancellation fee charged.
You may cancel your order of products not personalised at any time from the point of ordering until 14 days after dispatch. If your order has not yet been dispatched it will be cancelled and your payment refunded. If the order has been dispatched you will need to return it following the instructions above for non-personalised products before your refund can be issued. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.