Delivery & Returns

Christmas Delivery

For best chance of receiving your gift before Christmas my last recommended order dates are below:

Standard Delivery (Royal Mail 1st Class Signed For) - Midnight 7th December.

Express Delivery (Royal Mail Special Delivery/DPD) - Midnight 15th December. 

Please note Royal Mail are planning strikes on the 30th November and 1st, 9th, 11th, 14th, 15th, 23rd and 24th December so I cannot guarantee delivery but orders placed by the recommended dates should arrive with you. 

Please note orders placed between 9th and 13th December won't be dispatched until the 14th December due to planned personal holiday. 

To avoid postal delays, if you are local to a shop I am stocked in I would strongly advise visiting there instead, if you message before travelling they will be able to confirm if they have stock of your chosen prints. You can find my work in The Pop-Up Club on Bond St, Chelmsford, and in Southside shopping centre in Wandsworth, The Cactus Club in Woodbridge, Artisan's Hub at Blake House Craft Centre, Braintree, and Love.Local on Layer Road, Colchester. 

Delivery

I work to get your orders with you as soon as possible, however as Jessica Sian Illustration is made up of just me, I can't guarantee next day dispatch. I aim to dispatch orders within 1 - 2 working days, commission pieces have a 4 - 6 week processing time as I need to draw your lovely building!

This may be longer during busy periods but will be noted on the product pages if so. Please see below for postage estimates and add this onto the dispatch/processing time. If you have a special request or are up against the clock please get in touch and I will help if I can!

Delivery Prices for Prints

**Christmas 2022 delivery details are at the top of this page, please note standard delivery will be upgraded from 2nd class signed for to 1st class signed for, free of charge, throughout December to aid the impact of Royal Mail strikes. Please order as early as possible**

Standard delivery is free for orders £35 and over, delivery for orders under £35 is £2. Standard delivery is 2nd class, orders can be upgraded to 1st class for an additional £1. First class delivery is free on orders over £50. 

Estimated delivery times are as follows:

  • Standard Delivery (2nd class) 3 - 5 working days
  • Upgraded Delivery (1st class) 2 - 3 working days

Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed.

*Unfortunately International delivery is currently unavailable* Sign up to my mailing list to be notified when this changes. 

Delivery Prices for Commissions

All commission pieces are sent via Royal Mail special delivery. Delivery is £6.50 for commission orders under £35, £4.50 for commission orders between £35-£50, £3.50 for commission orders £50-£100 and free for commission orders over £100.

Christmas commission orders will be delivered in December, I will aim to post these as early as possible as Royal Mail do have ongoing strike dates. Free local collection is available from CM6, Dunmow. 

Returns

I really hope you love your piece as much as I do! However if that's not the case, I've outlined my returns policy below. It can also be found in my terms and conditions

Commissions and Personalised Pieces

Commissions and personalised pieces are made to order and customised to you, so unfortunately I'm unable to accept returns on these pieces unless faulty.

Non-personalised Products

If your order isn't what you thought it would be, you are able to return it and request a refund within 14 days of dispatch. Please email jessica@jessicasian.com with a note of your order number and the items you are returning. Please then wrap the piece up securely (ideally in the original packaging) and return it to the address below:

Jessica Sian Illustration

6 The Dell

Great Dunmow

Essex

CM6 1HW

United Kingdom

Please note that it is the customer's responsibility to arrange and pay for the return of unwanted products and to ensure they are returned in a saleable condition. Provided they are returned in a saleable condition your refund will be processed on receipt of the return. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

Faulty Pieces 

In the unlikely event that your order should arrive damaged please email jessica@jessicasian.com with your order number within 2 weeks of delivery and we will sort this out as soon as possible. You may be required to send photographs of the damage, please keep the original packaging.

Cancellations

If you wish to cancel your order please email jessica@jessicasian.com with your order number as soon as possible. If you are ordering a commission piece and you cancel later than 24 hours after purchase work may already have begun on your piece. If this is the case a cancellation fee will be charged proportional to the work that has been done. If the piece is complete the full price will be charged.

If you wish to cancel a personalised print please let me know within 60 minutes of your purchase. I aim to dispatch print orders as quickly as possible so after this time your piece may already have been personalised and so a cancellation fee charged.

You may cancel your order of products not personalised at any time from the point of ordering until 14 days after dispatch. If your order has not yet been dispatched it will be cancelled and your payment refunded. If the order has been dispatched you will need to return it following the instructions above for non-personalised products before your refund can be issued. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.