Free Shipping on Orders Over £35

FAQs

 

How do I order a bespoke commission piece?

Just visit my shop, place your order, then email your photos and the address or venue name to jessica@jessicasian.com with your order number. 

 

I'd like to order a commission piece but don't have a photo of the building?

I can often help find images online if your don't have a photo. Get in touch before ordering and I will do my best to help. You can either send a message on my contact page or email jessica@jessicasian.com

 

How long do orders take to arrive?

I dispatch all prints and cards within 1-3 working days. All original pieces are made to order and take 2-3 months to prepare. Commission listings will give guidance on an expected delivery date when ordering. UK pieces will then arrive within another 1-4 working days, depending on postage. More details on shipping times can be found here. If you require an order quicker than this please either email me or send a message via instagram.

I need an original piece sooner than your standard lead times, can you help?

Depending on workload I may be able to deliver a piece sooner than the standard shipping times. Send an email to jessica@jessicasian.com before ordering, with details of the piece and when you need it for and I will try my best to help.

Can I return my order?

Products that are not custom made or personalised can be returned within 14 days of purchase. If your piece is personalised or custom made then I'm unable to offer a return on this unless faulty. For more details on my returns policy, see here.

How much is postage?

UK postage is free for orders over £35. Orders under £35 have a £2 postage charge. All orders are sent via with Royal Mail on a 2nd class signed service, you can upgrade to 1st class signed for for an additional fee of £1. You will receive the tracking number once your order has been dispatched.

I will do all I can to ensure that your parcel gets to you as quickly as possible however Royal Mail are still experiencing some delays so thank you for your patience. Express UK delivery is available for £6 and will be posted on a next day service. Dispatch times remain the same. Please note all delivery times are estimates based on Royal Mail's advice.

Why is there a charge for personalising a print?

I try to keep stock of a few copies of each print in order to speed up dispatch times, in order to personalise a print I have to create a new print file and print this piece so the small fee pays for the time taken to do this. 

 

Do you offer any sizes not listed?

For originals yes! For prints, I may be able to help. Just send an email with your request to jessica@jessicasian.com and I will get back to you with a quote.

I own a wedding venue, pub or restaurant and would like to offer customers paintings of my venue? 

If you'd like to discuss working together please get in touch! Let me know whether you're interested in originals, prints or both, and an estimate of the quantity and I will get back to you with more information. Pop an email to  jessica@jessicasian.com and I will be in touch.

Can I find you on Social Media?

Yes! You can find me on the following pages:

Instagram: @Jessica_Sian_

Facebook: Jessica Sian Illustration

TikTok: @Jessica_Sian_

Are your products environmentally friendly?

All my printed items are made from part recycled, recyclable card stock. They are packaged in compostable sleeves. My cardboard postal boxes, tissure paper, tape and stickers are all recyclable. Business cards are printed on uncoated card which can be recycled.

My gift wrapping is craft paper and raffia ribbon, both of which are recyclable. 

A3 pieces are wrapped in cellophane, this will be switched to compostable bags once I have used my stock of cellophane.

I believe that caring about the environment is something we should all be passionate about. Nature should be able to thrive in the same way that we can. As my business grows I am committed to ensuring it does so in a sustainable and environmentally friendly way. Wherever possible products and packaging will be sourced from sustainable suppliers, from recycled materials and be recyclable.

 

Do you sell framed pieces?

Not online yet! Keep an eye on my social media and homepage to see which shops you can find my prints in, they will have popular clubs as framed prints. I try to take frames to markets with me too, if you're hoping to visit me at a market to purchase a framed piece feel free to pop me an email before with details of the piece you would like and I will do my best to bring it with me.

 

Question not answered here?

Either leave a message on my contact page or send me an email at jessica@jessicasian.com